Arrival & Departure:

Check-in time from 15:00 hours
Check-out time by 12:00 hours

Early Departures:

Should any guest wish to amend their departure date to a date earlier than that which was reserved and confirmed on arrival, they must do so 24 hours prior to their planned departure. Failure to do so will incur a one night early departure charge.

Cancellation

Any accommodation booking cancelled within 24 hours of the confirmed reservation arrival date will incur a one night cancellation charge.

Non-Arrivals

Should a guest fail to arrive at the hotel on their confirmed reservation arrival date, they have till midday the following day to arrive at the Hotel or incur a one night non arrival charge.

Child Policy:

Cots are provided free of charge for children up to the age of three years when sharing with a parent(s) or guardian(s). For children aged between 3 and 12 years old there is an extra bed supplement of £40 + Vat, per night (please note that only rooms in our Deluxe room category or higher can accommodate up to one extra bed). Children up to 12 years of age will receive a 50% discount on breakfast where it is not already included in the accommodation rate. Regrettably, for persons over the age of 12 years, no concessions or discounts apply.

Pet Policy:

Pets are not permitted on the premises, with the exception of guide dogs.

Smoking Policy:

In accordance with Legislation that came into effect on 1st July 2007, the hotel provides a 100% smoke free environment. Should any guest(s) not respect this law and chose to smoke within a bedroom, The Hempel reserves the right to charge a room recovery fee of up to one nights' accommodation.

Party Policy: 

The Hempel operates a zero tolerance policy with regard to parties held within its bedrooms. In the interests of ensuring all guests are able to enjoy a comfortable and relaxing stay, the Hotel requests that all noise within the room is kept to an acceptable minimum. Should this request be ignored or more than four people are found to be occupying a bedroom, guests may be asked to leave prior to their intended departure date and consequently incur a one night early departure charge.

The Hotel offers a number of Banqueting and Event spaces that can easily cater for parties from 10 to 200 people. Please contact Events Sales Office on 
events@the-hempel.co.uk for further information.